Return and Refund Policy

RIGHT OF WITHDRAWAL INFORMATION – LEGAL GUARANTEE OF CONFORMITY AND RETURNS FOR DEFECTS OR NON-CONFORMITY

If the products you purchased on www.vanessanardulli.com do not meet your expectations for any reason, you may return them within 14 days from the delivery date. Unfortunately, we cannot accept returns for products purchased from VANESSA NARDULLI boutiques or authorized retailers, and products purchased on www.vanessanardulli.com cannot be returned elsewhere.

Return Eligibility Conditions

To be eligible for a return, all of the following conditions must be met:

  • The item was purchased on vanessanardulli.com
  • The return request must be submitted within 14 days from the delivery date
  • A receipt or proof of purchase is required
  • Items must be returned in their original condition: unworn (except for trying them on), unused, and unaltered.
    When trying on shoes and before deciding whether to keep them, we recommend walking only on carpeted surfaces to protect the soles.
  • Items must not have been used for photo shoots, social media posts, online use, or for commercial or personal purposes
  • Items must be returned in their original packaging, including all accessories (shoe bags, etc.) and any accompanying manuals
  • All tags and labels must still be attached to the product
  • The return shipment must be sent within 14 days from the date the return is authorized
  • The return must be shipped using the DHL return label provided by the brand.
    If you cannot locate the label, please contact us at customercare@vanessanardulli.com
  • The return must be shipped from the same country in which the purchase was made

If the return does not meet the conditions listed above, the customer will be notified by email within a reasonable timeframe. In such cases, the customer may request the products to be shipped back at their own expense. If the customer refuses this option, VANESSA NARDULLI reserves the right to retain both the products and the amount paid for the purchase.

VANESSA NARDULLI cannot be held responsible for loss, theft, or damage to returned packages.

Return Procedure

  1. Submit a return request by completing the form on our returns page or by emailing customercare@vanessanardulli.com, including:
    • Order number
    • Description of the item (product code, color, size)
    • Reason for the return
  2. You will receive an email with detailed return instructions
  3. Pack the item in its original box
  4. Arrange a pickup with DHL or drop off the package at the nearest DHL service point using the prepaid return label
  5. Retain the shipping receipt as proof of return

Refunds

Once your return has been received and inspected, we will send you an email confirming receipt of the returned item and informing you whether your refund has been approved or rejected.

If approved, the refund will be processed and credited to the original payment method within a timeframe that may vary depending on the payment provider. For security reasons, refunds cannot be issued to a different payment method or credit card.

Once the refund has been issued, you will receive an email notification.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again
  2. Contact your credit card company, as processing times may vary
  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at customercare@vanessanardulli.com.

Legal Guarantee of Conformity – Returns for Damaged, Defective, or Incorrect Items

In the event of defects and/or non-conformity, customers are entitled to restoration of product conformity through repair or replacement, or to alternative remedies as provided under Legislative Decree No. 206/2005 (Italian Consumer Code).

All VANESSA NARDULLI products are covered by a 24-month legal guarantee from the date of delivery.

If a product is found to be defective or non-conforming during the Legal Warranty Period, the customer may return it for repair at no additional cost within a reasonable timeframe. If repair is not available, the product may be replaced.

The customer must report any defect within two months from the date of discovery.

Return of Defective Products

Customers must notify VANESSA NARDULLI of any defect by emailing customercare@vanessanardulli.com, including product details and a description of the defect.

Return shipping and insurance costs will be covered by VANESSA NARDULLI. Delivery times may vary depending on the destination country.

Defective products must be returned to the following address:

VANESSA NARDULLI
Via degli Ontani, 13
35125 Padova (PD)
Italy

VANESSA NARDULLI reserves the right to inspect returned products and may return them to the customer if no defect or non-conformity is found.

Exchanges

We do not offer exchanges. Items are replaced only if defective, damaged, or incorrect. To purchase a different product, please return the item and place a new order on our website.

Liability

Returned items remain the customer’s responsibility until received by us. Please ensure items are securely packaged and retain proof of shipment.

If we detect suspicious return behavior (including repeated returns, worn items, or mismatched products), we reserve the right to deactivate the customer account.